We reserve the right to change this Privacy Policy from time to time. If Swup makes changes to this Privacy Policy, the updated Privacy Policy will be made available through our Services and if we make any material changes to this Privacy Policy, we will provide a prominent notice and may also contact you directly by email.

The Types of Information We Collect

The types of information we collect or receive depends on how you use and interact with our Services. In many cases, you can choose the information you provide to us, although certain information is required for us to provide the Services. We use and disclose this information for the purposes described further below. The types of information we collect include:

• Account Information such as your name, e-mail address, telephone number and payment information such as your credit card details. In order to use our products, we may also request government-issued ID for verification purposes.
• We collect and process location data when you sign up and use the Services. For example, to show you Swup scooters near your location, it is necessary to collect and record the physical location of your device. Data such as the location of the scooter, the routes taken by the scooter, and its rental status are also necessary to provide the Services. Swup also collects location data directly from Swup scooters including when a Swup user is riding, such as journey information.
• When you ask for customer service, support or other assistance, you can choose to provide us with your contact information so we can better respond to your requests and we may keep information about your engagement with our support services.
• We collect information you share on the Services. Depending on your camera or photo settings, Swup will receive information you choose to send us such as photos of parked Swup scooters.

How We Use Information

We use your information, including information about your location, to:

• provide the Services to you at your request including to manage your account and ride history;
• monitor, track and service the Swup scooters, including when they are in use by you;
• process payments and any discounts or special offers
• communicate with you about your account, interactions or transactions including service-related announcements such as changes to our policies.
• where necessary, to comply with our legal obligations including to meet regulatory or local law requirements;
• detect, investigate, and prevent activities that may violate Swup's policies or Terms of Service or be illegal which may include sharing information with government agencies outside of your home country, such as law enforcement agencies;

Who Do We Share Your Information With?

We do not sell or share your personal information with third parties for their direct marketing, except the following:

• Government, regulatory and law enforcement agencies: We may share your information if we believe in good faith that it is reasonably necessary to do so for legal reasons, including to meet federal, state, regulatory or local law requirements or as part of a judicial process or to detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues or to prevent harm or injury to you, members of the public, our staff, other third parties, or ourselves; or if we need to do so to defend our legal rights or property, to take action regarding illegal activities or traffic offences, or to enforce our contracts, such as our Terms of Service.
• Business re-organisation: We may also share your information as part of a sale, merger, change in control, or in preparation for any of these events.

Our Legal Basis for Using Your Information

• it is necessary to provide the Services and perform our obligations in accordance with the Terms of Service. For example, we cannot provide the Service unless we collect and process basic information about you and your location;
• you have provided your consent to us processing your information (in which case you may revoke your consent at any time);
• necessary to comply with a legal obligation, including, for example, responding to government agency or law enforcement information requests or to establish, exercise or defend legal claims;
• to protect vital interests of our users, staff, and members of the public both on and off the Services;

How Long We Keep Information

We keep your information for as long as is reasonably necessary to provide the Services to you or until your account is deleted, whichever is longer, subject to any longer period as may be required by applicable law or notified to you.

When you delete your account, it may take us additional time to fully delete your information from our databases and system logs. We may also retain information from deleted accounts to prevent fraud, collect fees, enforce the Terms of Service, to comply with our legal obligations or enforce our legal rights.

In addition, if you are a Juicer, Swup retains certain information to the extent necessary to comply with our legal obligations. For example, Swup may keep some of your information in order to comply with applicable tax, legal, reporting and auditing obligations and other requirements in the countries in which we operate.

Emails and Other Communications: If you would like to change the types of communications you receive from us, including opting out of promotional communications from us, you may do so at any time by updating the communication preferences specified in your account profile. We may continue to send non-promotional communications such as staffing confirmations, and other information about your use of the Service. If you refer others to us using our email functionality, please note that they may choose not to receive any promotional emails from us in the future by following the opt-out instructions in the email invitation.

Accessing and Managing Your Information: If you have an account with Swup, you can review, change or delete your information by logging into your account and editing your profile. You can change your mobile phone number or email address by using our in-app change feature. You can delete your Swup account at any time by submitting a request to us at [email protected] or by using the in-app “Contact Us” feature.